Getting help

Write to hello@tallwright.com. It reaches the people who build Tallwright.

#What helps us answer

• the SDK's version (python -m pip show tallwright-cloud) and your Python's;
• what tallwright-cloud doctor prints, run where your agent runs;
• the record_id and the error's message, which name the record and what happened.

#What never to send

• Not the content, and not disclosure.json. The content and its salt exist only in your evidence, and no answer we could give needs them.
• Not a key. Not the recording key, not an export key, not an account key, and not an exhibit link: each one is a credential. Their first characters, as the backoffice shows them, are enough for us to tell which one you mean.

#A security problem

Report a suspected vulnerability privately to the same address, rather than in a public place, and describe the door you found rather than demonstrating it against somebody else's data.